Returns & Exchanges
At The Trusted Running Experts, we want to ensure you have the perfect fit for your stride. If you are not 100% satisfied with your purchase, you can return or exchange your gear within 30 days of delivery.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn items in their original packaging, ensuring all tags are attached and the shoebox is protected by an outer shipping box.
Print and Attach Label
Download your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing